To provide you with an optimal experience using our Service Support Portal including the Service Chat, it is necessary for your IT department to whitelist certain URLs in your firewall or on your proxy server. These steps are essential to seamlessly integrate our chat widget into your system environment and ensure uninterrupted communication.
Below you will find a list of URLs that need to be made accessible and instructions on how to adjust your firewall configuration accordingly.
Required URLs:
https://widget.intercom.io/widget/*Diese URL ist für das Laden des Chat-Widgets erforderlich. Bitte stellen Sie sicher, dass alle Adressen, die diesem Muster folgen, durch Ihre Firewall zugelassen sind.
https://js.intercomdn.com/*Über diese URL werden die notwendigen JavaScript-Dateien bezogen, die für die Funktionalität des Widgets entscheidend sind. Alle Pfade, die zu dieser Domain gehören, sollten freigegeben werden.
https://api-iam.intercom.io/messenger/web/ping
Diese Adresse wird für den Echtzeit-Datenaustausch im Messenger verwendet. Sie ist entscheidend für das Senden und Empfangen von Nachrichten.
static.intercomassets.eunexus-europe-websocket.intercom.io
Possible configurations:
Whitelist settings:
Add the above URLs to the whitelist of your firewall or proxy server. This can be done either through a user interface or by directly editing the configuration files.
Firewall rules:
Check that the firewall rules are configured to allow connections to the specified URLs via HTTPS. Both incoming and outgoing requests should be permitted.
Websocket connections:
Ensure that websocket connections for https://widget.intercom.io are allowed, as these are required for real-time communication.
Traffic control:
Check whether there are any limitations on data transmission and adjust them if necessary to guarantee an uninterrupted data flow.
Additional Notes:
Please also ensure that all relevant types of data traffic (such as HTTPS) and methods (GET, POST, etc.) are allowed for these domains.
EU DSGVO
We would also like to point out that the compatibility of our software with the General Data Protection Regulation (GDPR) guidelines is our highest priority. All data collected and processed through the Intercom chat widget is exclusively processed and stored on servers within the European Union. This ensures that the strict requirements of the GDPR regarding data security and data protection are met.
For more information, please refer to our article Your Data in the Operations1 Platform.